The reception that is given to a person, in which the meeting expresses great joy and delight, is known as welcome. From a professional point of view, when a person joins a new work team, they are also welcomed by the members of the company with the aim of helping the worker to integrate and feel comfortable in their new work environment or work area.
Those who leave a special mark on the heart are welcome. In fact, this welcome is very important, so much so that it is essential to encourage a person to visit us again. If a person doesn’t feel welcome in a certain place, they probably won’t come back.
You can welcome a person not only with words, but also with gestures. For example, a hug is a symbol of welcome during the Christmas holidays, when people who are far away return home.
Building a satisfying experience begins with a friendly welcome and thoughtful greeting. Helping the customer to feel important and to know that he is heard and understood from the moment he enters the establishment is the first action to consolidate a positive and lasting relationship with him.
The rules for a pleasant and attractive greeting are simple: kindness, smile, proper presentation and service attitude.
The greeting is usually followed by a short phrase that invites the customer to start the dialogue: “Good morning, I can help”. The same should be done with a clear and cordial tone of voice, vocalizing well when speaking.
If he is a known client and we trust him a lot, he will appreciate a more personal greeting: “Good morning, Mr. García, it is a pleasure to see you again. How can I help you “.
The intimacy of the greeting will depend on the degree of friendship and trust that the client gives us and the treatment we receive with him. Whenever possible, try to remember the customer’s name and call them by their name. It is something that, for most people, we enjoy.
