Flowcharts can identify areas of strength and weakness in an organization’s operations.
A flowchart is a diagram that uses text and symbols to show the actions required to complete a given process. This type of chart presents each step in chronological order, with symbols indicating the beginning and end of the process, as well as the decisions and actions that occur along the way. A process flow diagram is useful to visualize the procedure in question and identify areas of weakness.
Process flow symbols typically include three different shapes. An oval is used to indicate the start and end points of the process. A rectangle indicates actions and a diamond indicates a decision. Each shape is connected to other shapes by an arrow, which leads the viewer from one process to the next. Each shape contains words that describe this step in the process.
A flowchart typically has a single starting point. This could be labeled “Home” or it could indicate the purpose of the graphic, such as “Customer Service Call.” From this point, the arrows will lead to possible actions or decisions. Continuing the example above, a flowchart for handling customer service calls might include questions to ask the caller, such as “What system are you operating on?” Each question will branch into possible answers. These responses may lead to another question to further clarify the problem, or a solution that will effectively accomplish the purpose of the call.
After a series of decisions and actions, the flowchart will eventually lead to an end point. Some graphs will have a single beginning and end, while others may generate multiple conclusions. A customer service call may end with a variety of appropriate solutions to the problem. The chart can end there, or point each solution to another action, such as a prompt to complete a service effectiveness survey.
Actions or decisions that apply to more than one scenario will not appear multiple times in a flowchart. The merge process will appear once with several arrows leading to it. If the end goal of the flow chart is the same regardless of the process, the oval that represents the end point of the chart goes back to multiple actions or decisions.
A process flow diagram is a useful tool for companies as it can provide a picture of the actions performed throughout a process. If the process seems too complicated, this chart will help you identify weaknesses where it can be clarified or improved. A process flow diagram is also useful for decision making. You can provide easy-to-read instructions for following the correct procedure in a variety of situations.