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Knowledge management The performance of an organization must be measured in relation to the knowledge management strategy adopted. Measurable elements of this strategy, such as participation in knowledge-sharing databases, can be included in a balanced scorecard to arrive at a measure of knowledge management performance. Some aspects of the strategy, such as attitude towards knowledge sharing, may not be easily quantifiable because they are based on subjective judgements, but can be measured through staff surveys or questionnaires. The result calculated using a balanced scorecard can give an indication of the success of implementing a knowledge management strategy, and progress can be indicated by an increase in the score over time. As knowledge management objectives evolve over time, knowledge management performance measurement must adapt to changes in corporate strategy.
Quantifiable measures of knowledge management performance can include the number of knowledge-sharing communities that spring up, the number of topics discussed on collaborative websites, the number of team ideas found useful, or the level of awareness of knowledge management strategies among the organization’s staff. Knowledge management from external sources can be measured by the number of reports or entries in the knowledge base of the team participating in seminars and conferences, the number of knowledge sharing links with external organizations, or the amount of resulting knowledge sharing. of specialist examination. specialized magazines or websites. Knowledge management performance measurement can be more results-oriented, quantifying the number of best practices identified, new business.
A knowledge management strategy that emphasizes collecting and processing customer feedback and open innovation strategies to design future products would tailor its performance measurement accordingly. The number of reports collected from customers or feedback from customer-facing staff may be an appropriate measure, along with the number of customer feedback reports that lead to innovative product changes being implemented. These amounts can be tracked over time to measure improvements in all aspects of knowledge sharing. They can also be incorporated into a balanced scorecard where results are expressed as a percentage of desired results and weighted by reference to the time spent by the knowledge management team. The categories and weights used to measure knowledge management performance can change as corporate objectives change and the knowledge management strategy evolves, producing a continuous assessment of the success of the strategy.