A front desk agent may be responsible for answering phone calls.
A front desk agent is a person who handles guest responsibilities in a hotel establishment. These types of agents must be professional and possess strong interpersonal communication skills. The ability to count money, along with strong organizational skills, are also essential in the front line agent role. Service agents must be flexible and punctual, have a strong sense of responsibility, and be willing to act as a liaison between guests and many other departments in hospitality establishments.
A front desk agent may be responsible for greeting customers.
An important duty of a reception professional is registering guests. It is basically the rental of rooms in the establishment, the allocation of certain rooms to guests and the promotion of other company services. Front desk agents are also required to answer guest questions and handle any complaints about rooms or services. Plus, quickly and efficiently checking in guests when they’re ready to leave is a requirement service agents must meet. For this reason, a front office agent must know how to use industry equipment such as a credit card machine and an electronic key machine.
A front desk agent at a hotel can forward guest requests to housekeeping staff.
Also, people who work at the front desk should take the time to communicate with customers. They should share information with current and potential customers about their organization’s services and any special offers the company offers. Starting a friendly dialogue with customers to build a relationship with them is also a critical part of being an effective customer service agent.
Money handling is also a valuable part of a business receptionist position. Agents working at the front desk are responsible for collecting payments from guests upon completion of services after correct calculation of invoices. In addition, they must ensure that they have enough cash on hand to give customers change when they need it during financial transactions. Collecting guest accounts for products and services, such as food or room service, is also a front desk obligation.
Helping with various tasks, such as assisting in the breakfast service period, is also part of the work in the front area of a hotel establishment. In addition, front desk agents must always keep the safety and well-being of guests in mind and immediately report any unsafe conditions to management. Even helping to decorate a multi-purpose room or conference room for special guest events is in a front desk agent’s job description. Additionally, these agents must ensure that the main lobby area remains tidy to welcome guests comfortably.