What is IT performance management?

IT performance management is the process of using computers to measure performance levels and evaluate the performance of IT resources.

Information technology (IT) performance management is the process of using computers to measure performance levels and evaluate the performance of IT resources. This is often used in business and operations. In business, IT performance management focuses on making better use of money and reducing costs, while operations focuses on finding weak components and strengthening the entire system. Regardless of context, there are four types of IT performance management metrics: network, software, business transaction management (BTM), and self-learning. By recording and verifying these metrics, IT professionals can improve how IT resources are used.

When IT performance management is used on a computer or computer network, the administrator(s) look at how resources are being used to see if there is any way to improve the network. There are two contexts, one for business. In the business context, managers seek to focus resources on sales and cost reduction, and launching IT projects that are not meeting expectations.

In the context of IT performance management operations, network performance doesn’t matter to the business. This context is about how to focus all resources to make computer operations more powerful. All failed components are located and isolated or excluded so that the network can use these resources for other functions. Workload and usage history is also logged, so administrators know where the most resources are allocated and can optimize their allocation.

Regardless of the context, there are four methods for managing IT performance. In the network method, the network is analyzed to see how it uses resources. The network will also be placed in artificial environments to see how it would react to theoretical situations. In the software method, programs are verified to ensure that they meet workflow requirements and that end-user expectations are met.

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The self-learning method of IT performance management focuses on creating codes and formulas for the network to diagnose its resource allocation. For example, if resources are being used incorrectly in a program, the network will learn to stop allocating the same resources and send those resources to other functions. BTM is the one that leans more towards trading context because it is about monitoring transactions, but data transactions can also be monitored for trading context. This checks the resources used during transactions to ensure they are easy for the system and for users and customers.

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